Consider a situation in which an airline cancels its flight,leaving the customers stranded.This is an example of ______.
A)service excellence
B)service recovery
C)service failure
D)service delivery

Question

Quizplus · Accepted Answer

A service failure occurs when a company is unable to deliver the service as promised, meet customer expectations, or resolve customer problems. In this scenario, the airline canceled its flight, which is a clear example of service failure as it did not meet the customers’ expectations and left them stranded.

Consider a Situation in Which an Airline Cancels Its Flight,leaving