The service system design matrix establishes a relationship between three factors of service.Which of the following is NOT one of these factors?
A)the degree of contact between the consumer and the service provider
B)the opportunity for sales
C)the service system's production efficiency
D)the durability of the products used in the system

Question

Quizplus · Accepted Answer

The three factors of service identified in the service system design matrix are the degree of contact between the consumer and the service provider, the opportunity for customization, and the service system's production efficiency. Durability of the products used in the system is not one of the factors.

The Service System Design Matrix Establishes a Relationship Between Three