Question 1

How does TQM differ from business process reengineering? Explain the value of striving for continuous improvement in processes and activities.

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Question 2

Suppose you are managing a local golf course. How might you go about developing and implementing an incentive compensation system that will help drive successful strategy execution?

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Question 3

Identify types of support systems that a company can install to support the execution of its strategy. How important are these systems to the strategy implementation process?

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Question 4

How do well-conceived policies and procedures aid the task of implementing and executing strategy? Explain how well-conceived policies and procedures facilitate organizational change and good strategy execution.

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Question 5

How has Wegmans created a strategy-supportive reward structure?

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Question 6

Steve Maas, owner of Oliver's Markets, a chain of four regional grocery stores, believes that attention and energy on what to achieve as opposed to what to do makes the work environment at Oliver's Markets results-oriented. To facilitate this effort, Oliver's Markets has implemented an employee stock ownership program. Is Steve correct in his approach? Explain your answer.

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Question 7

Besides financial and other monetary rewards and incentives, what are some nonmonetary motivation and rewards practices that can foster good strategy execution in an organization?

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Question 8

Provide three examples of nonmonetary motivation and rewards practices that have the capability to foster good strategy execution and explain how they act to produce such a result.

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Question 9

The use of incentives and rewards is the single most powerful tool at management's disposal to win strong employee commitment to carrying out the strategic plan.Explain.

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An effectively designed reward structure is the single most powerful tool management has for mobilizing employee commitment to successful strategy execution. But incentives and rewards do more than just strengthen the resolve of company personnel to succeed-they also focus employees' attention on the accomplishment of specific strategy execution objectives. Not only do they spur the efforts of individuals to achieve those aims, but they also help to coordinate the activities of individuals throughout the organization by aligning their personal motives with the goals of the organization. In this manner, reward systems serve as an indirect type of control mechanism that conserves on the more costly control mechanism of supervisory oversight.

Question 10

Discuss control mechanisms that managers can use to monitor the performance of empowered employees.

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Question 11

Why does a company's budget need to be closely linked to the needs of good strategy execution? Why might a change in strategy call for budget reallocations?

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Question 12

Name the five broad areas that information systems need to cover and explain the significance of real-time tracking and reporting.

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Question 13

Why is it unwise to take off the pressure for good performance or play down the adverse consequences of shortfalls in performance as part of a company's motivational and reward scheme for promoting competent strategy execution?

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Question 14

Discuss the importance of and provide at least three examples of the strategic benefits of real-time information systems.

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Question 15

Discuss why it is generally undesirable for approaches to motivation, compensation, and people management to avoid the use of negative consequences or punishment if performance targets are not achieved or if particular people are habitual underperformers. Does striking a balance between rewards and punishment generally work better?

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Quiz 11: Managing Internal Operations