To obtain maximum benefits from benchmarking, best practices, reengineering, TQM, and Six Sigma programs aimed at facilitating better strategy execution, managers need to
A)start with a clear idea of what specific outcomes really matter, such as a Six Sigma defect rate or superior customer satisfaction, and then build a total quality culture that is genuinely committed to achieving these outcomes.
B)have annual contests to see which part of the company is making the greatest strides in approaching operating excellence.
C)strive for 100 percent control over the variability in how each and every value chain activity is performed.
D)have at least 50 percent of company personnel earn "green belts" in Six Sigma techniques.
E)build core competencies in TQM, Six Sigma, benchmarking, best practices adoption, and business process reengineering.

Question

Quizplus · Accepted Answer

Starting with a clear idea of specific outcomes that matter and building a total quality culture committed to achieving them is crucial for maximizing benefits from benchmarking, best practices, reengineering, TQM, and Six Sigma programs. This helps to ensure alignment between the programs and the company's strategy and goals, and fosters a culture of continuous improvement. The other options provided (annual contests, striving for 100% control over variability, having personnel earn green belts) are not as important or effective in achieving better strategy execution through these programs. Building core competencies in these areas is also important, but alone is not sufficient without a clear focus on specific outcomes and a commitment to achieving them.

To Obtain Maximum Benefits from Benchmarking, Best Practices, Reengineering, TQM