Total quality management (TQM)emphasizes all of the following EXCEPT
A)a 100 percent accuracy in performing tasks.
B)the continuous improvement in all phases of operations.
C)the adoption of industry standard operating practices.
D)benchmarking and total customer satisfaction.
E)the empowerment of employees and team-based work design.

Question

Quizplus · Accepted Answer

TQM does not necessarily require the adoption of industry standard operating practices, but rather focuses on developing and implementing effective processes and procedures that are specific to the organization and can continuously improve over time.

Total Quality Management (TQM)emphasizes All of the Following EXCEPT