Total quality management (TQM)
A)entails creating a total quality culture that strives for continuously improving the performance of every value chain activity and is driven by a philosophy of managing a set of business practices: 100 percent accuracy in performing tasks (zero defects), involvement and empowerment of employees at all levels, team-based work design, benchmarking, and total customer satisfaction.
B)is a valuable tool for helping company managers identify what the best practice is for performing a particular activity at a high level of quality.
C)works best when used in conjunction with Six Sigma quality control techniques.
D)is an excellent tool for reengineering business processes and making quantum gains in the efficiency and effectiveness with which the processes are performed.
E)is a philosophy of doing things that aims at mistake-free management of a company's entire business.

Question

Quizplus · Accepted Answer

Total quality management (TQM) is a management philosophy that aims to create a total quality culture within a company. This culture strives for continuous improvement and involves managing a set of business practices that include zero defects, employee involvement and empowerment, team-based work design, benchmarking, and total customer satisfaction. TQM is not just a tool or technique but a way of doing things that aims to ensure mistake-free management of a company's entire business.

Total Quality Management (TQM)