One of the most important variables that determine whether employees deliver superior service is the degree to which they perceive they have the permission to do so.

Question

Quizplus · Accepted Answer

Employees who feel empowered and encouraged to go above and beyond in providing service are more likely to deliver superior service. Conversely, if employees feel like they don't have permission or support to do so, they may not make the effort to provide exceptional service. Therefore, the degree to which employees perceive they have permission to deliver superior service is a crucial variable in determining the quality of service provided.

One of the Most Important Variables That Determine Whether Employees