Since front-line service workers are not able to predict the causes of customer complaints,managers must be the ones to identify potential customer service problems.

Question

Quizplus · Accepted Answer

Front-line service workers often directly interact with customers, allowing them to identify and predict potential causes of customer complaints based on their experiences, even though managers also play a crucial role in addressing and strategizing solutions for these problems.

Since Front-Line Service Workers Are Not Able to Predict the Causes