Customer experience management (CEM)is the process of systematically creating the optimum experience for their customers every time they interact with the company.
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Q88: One disadvantage of total quality management (TQM)is
Q89: The increasing diversity of our population is
Q90: To attract potential customers, a _ can
Q91: Time compression management (TCM)involves _.
A)speeding new products
Q92: Which of the following is not a
Q93: If employees are committed to quality,management's commitment
Q94: It takes much less money and time
Q95: A company has a competitive edge when
Q97: In addition to treating employees with respect,
Q98: Giving customers a chance to complain about
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