Question 1

The satisfaction-OCB correlations are strongest when employees perceive high degrees of fairness in the organisation.

Accepted Answer

Research suggests that employees who perceive high degrees of fairness in their organisations are more likely to engage in OCBs, and that the correlations between OCBs and job satisfaction are stronger in such contexts. This may be because fair treatment enhances employees’ sense of obligation to reciprocate positively towards their organisations, and because it reflects the presence of positive organisational norms and values that foster employee engagement and commitment.

Question 2

Which of the following are major areas on which organisational behaviour focuses?
A)macro-personality traits and micro-personality traits
B)traits and environments
C)individual behaviour and group behaviour
D)managerial behaviour and employee behaviour
E)cognitive and behavioural outcomes

Accepted Answer

Organisational behaviour focuses on both individual behaviour and group behaviour within an organisation, making choice C the correct answer. The other options do not accurately reflect major areas of focus within organisational behaviour.

Question 3

Which of the following is NOT associated with the study of individuals?
A)motivation
B)attitudes
C)learning
D)roles
E)perception

Accepted Answer

Roles are more commonly associated with the study of how individuals interact within groups or organizations, focusing on the expectations and behaviors associated with positions in social systems, rather than the study of individuals themselves.

Question 4

Being satisfied at work results in employees being productive workers.

Accepted Answer

When employees are satisfied at work, they tend to be more engaged, motivated and committed to their work, which leads to increased productivity. They are also more likely to stay with the company for a longer period of time, reducing turnover costs and increasing their knowledge and skills, which further contributes to productivity.

Question 5

In the statement, 'The highway is very busy at 5 pm and is scary to drive on, so I'll wait until 7 pm to go home,' the word scary represents which component of an attitude?
A)judgmental
B)behavioural
C)affective
D)cognitive
E)emotive

Accepted Answer

The word "scary" represents the affective component of an attitude, as it reflects the emotional response or feeling towards a specific object or situation (in this case, driving on a busy highway at 5 pm).

Question 6

Organisational behaviour focuses on ________.
A)group behaviour
B)individual behaviour
C)organisational aspects
D)both A and B
E)all of the above

Accepted Answer

Organisational behaviour studies individual and group behaviour, as well as organisational aspects, to understand and improve workplace dynamics.

Question 7

Job involvement is the degree to which an employee identifies with his or her job, actively participates in it and considers his or her job performance to be important to his or her self-worth.

Accepted Answer

Job involvement is defined as the extent to which an employee identifies with his or her job, actively participates in it and considers his or her job performance to be important to his or her self-worth.

Question 8

In the statement, 'The highway is very busy at 5 pm and is scary to drive on, so I'll wait until 7 pm to go home,' the phrase, 'The highway is very busy,' represents which component of an attitude?
A)cognitive
B)affective
C)judgmental
D)behavioural
E)emotive

Accepted Answer

The phrase 'The highway is very busy' represents a cognitive component of an attitude, which involves the beliefs and thoughts about a particular object or situation.

Question 9

When an employee says, 'I make less money at this company than I could earn at another company,' he/she is reflecting the cognitive component of an attitude.

Accepted Answer

The statement reflects a belief or cognitive component of an attitude, as it pertains to the employee's perception of their salary in comparison to what they could earn elsewhere.

Question 10

Attitudes are evaluative statements concerning objects, people or events.

Accepted Answer

Attitudes are indeed evaluative statements that express a positive or negative evaluation of an object, person, or event.

Question 11

The term 'attitude' usually refers to the affective component.

Accepted Answer

Attitude typically encompasses an affective component, which refers to the emotional response or feelings towards a particular object, person, or situation.

Question 12

Which of the following reflects an attitude?
A)I get paid more than my spouse.
B)I work from 8 to 5.
C)The building is tall.
D)Ice cream is cold.
E)The movie was fun.

Accepted Answer

The statement "The movie was fun" reflects an attitude as it expresses a positive feeling towards the movie.

Question 13

Organisational behaviour is primarily concerned with group interactions.

Accepted Answer

Organisational behaviour studies both individual and group interactions within organizational settings, focusing on psychological, social, and structural dynamics.

Question 14

The three components that make up an attitude are ________.
A)intention, opinion and environment
B)cognitive, affective and behavioural
C)traits, behavioural and emotional
D)pre-opinion, experience and evaluation
E)knowledge, opinion and individual history

Accepted Answer

The three components that make up an attitude are cognitive (beliefs and thoughts), affective (emotions and feelings), and behavioral (actions and intentions). This is commonly referred to as the ABC model of attitudes, with A standing for affective, B for behavioral, and C for cognitive. Choice A, D and E are not accurate in defining the components of an attitude. Choice C includes traits which are not a component of attitudes.

Question 15

In the statement, 'The highway is very busy at 5 pm and is scary to drive on, so I'll wait until 7 pm to go home,' the phrase, 'so I'll wait until 7 pm to go home,' represents which component of an attitude?
A)behavioural
B)affective
C)cognitive
D)judgmental
E)emotive

Accepted Answer

The phrase "so I'll wait until 7 pm to go home" represents the person's intended behavior, indicating that this statement is related to the behavioral component of their attitude.

Question 16

The behavioural component of an attitude is made up of the beliefs, opinions, knowledge or information held by a person.

Accepted Answer

The behavioural component of an attitude is the actual actions or behaviours that a person exhibits as a result of their beliefs, opinions or knowledge.

Question 17

The goals of organisational behaviour are to predict, explain and influence behaviour.

Accepted Answer

The goals of organizational behaviour are indeed to predict, explain and influence behavior. Predicting behavior helps organizations anticipate and plan for future behavior, whereas explaining behavior helps organizations understand the reasons behind certain behaviors. Influencing behavior helps organizations to shape and direct behavior towards predetermined goals.

Question 18

Two of the goals of organisational behaviour are to ________ and ________ behaviour.
A)understand; counsel
B)categorise; simplify
C)explain; predict
D)understand; control
E)impact; change

Accepted Answer

The answer of Two of the goals of organisational behaviour...

Question 19

Cognitive dissonance theory seeks to explain the correlated relationship between the affective, cognitive and behavioural components of attitudes.

Accepted Answer

Cognitive dissonance theory primarily focuses on the discomfort felt when a person holds conflicting beliefs, values, or attitudes, leading them to change their beliefs or behaviors to reduce the dissonance, rather than explaining the relationship between the components of attitudes.

Question 20

Which of the following is associated with the study of individuals?
A)perception
B)roles
C)team building
D)norms
E)conflict

Accepted Answer

Perception is the process of interpreting sensory information, which is associated with the study of individuals. It is about how individuals gather and interpret information about their environment and experiences. Roles, team building, norms, and conflict are all related to groups and their dynamics.

Quiz 15: Understanding and Managing Individual Behaviour

The satisfaction-OCB correlations are strongest when employees perceive high degrees of fairness in the organisation.

Which of the following are major areas on which organisational behaviour focuses?

Which of the following is NOT associated with the study of individuals?

Being satisfied at work results in employees being productive workers.

In the statement, 'The highway is very busy at 5 pm and is scary to drive on, so I'll wait until 7 pm to go home,' the word scary represents which component of an attitude?

Organisational behaviour focuses on ________.

Job involvement is the degree to which an employee identifies with his or her job, actively participates in it and considers his or her job performance to be important to his or her self-worth.

In the statement, 'The highway is very busy at 5 pm and is scary to drive on, so I'll wait until 7 pm to go home,' the phrase, 'The highway is very busy,' represents which component of an attitude?

When an employee says, 'I make less money at this company than I could earn at another company,' he/she is reflecting the cognitive component of an attitude.

Attitudes are evaluative statements concerning objects, people or events.

The term 'attitude' usually refers to the affective component.

Which of the following reflects an attitude?

Organisational behaviour is primarily concerned with group interactions.

The three components that make up an attitude are ________.

In the statement, 'The highway is very busy at 5 pm and is scary to drive on, so I'll wait until 7 pm to go home,' the phrase, 'so I'll wait until 7 pm to go home,' represents which component of an attitude?

The behavioural component of an attitude is made up of the beliefs, opinions, knowledge or information held by a person.

The goals of organisational behaviour are to predict, explain and influence behaviour.

Two of the goals of organisational behaviour are to and behaviour.

Cognitive dissonance theory seeks to explain the correlated relationship between the affective, cognitive and behavioural components of attitudes.

Which of the following is associated with the study of individuals?