________ is the generic term used to describe the quality revolution that swept through the business and public sectors during the 1980s and 1990s.
A)Ethno quality management
B)Total quality management
C)Hyper quality management
D)Partial quality management
E)Qualitative quality management

Question

Quizplus · Accepted Answer

Total quality management (TQM) is the generic term used to describe the quality revolution that swept through the business and public sectors during the 1980s and 1990s. TQM is a management approach that aims to maximize customer satisfaction by focusing on continuous improvement in all organizational processes.

________ Is the Generic Term Used to Describe the Quality