Question 1

Which term refers to the flow of information,materials,and services from raw-materials suppliers through stages in the operations process until the product reaches the end customer?
A) Distribution chain
B) Supply chain
C) Service channel
D) Distribution channel
E) Performance channel

Accepted Answer

The term that refers to the flow of information, materials, and services from raw-materials suppliers through stages in the operations process until the product reaches the end customer is the supply chain. The supply chain involves all the activities and organizations that participate in the creation and delivery of a product or service to the end customer. Option A (Distribution chain) and D (Distribution channel) are too narrow in scope and only refer to the distribution aspect of the supply chain. Option C (Service channel) and E (Performance channel) are not relevant to the question.

Question 2

How does outsourcing affect global supply chain management?

Accepted Answer

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Question 3

Because supply chain strategy is based on the collective effort of a number of firms,no one firm in the chain gains a competitive advantage.

Accepted Answer

Supply chain strategy can provide a competitive advantage to firms in the chain, particularly those who are able to optimize their operations and collaborate effectively with their partners to achieve cost efficiencies, better customer service or innovation. However, the advantage may be shared among all partners, rather than exclusively benefiting one firm.

Question 4

The sales department relies on the engineering department to send samples and quotes to prospective customers on a timely basis.The sales department may be considered the engineering department's internal customer.

Accepted Answer

This statement is true as the sales department depends on the engineering department to provide them with the necessary information to make sales to prospective customers. Hence, they can be considered as internal customers.

Question 5

Which term refers to the strategy of paying suppliers and distributors to perform certain business processes or to provide needed materials or services?
A) Outsourcing
B) Reengineering
C) Controlling
D) Scheduling
E) Warehousing

Accepted Answer

Paying suppliers and distributors to perform certain business processes or to provide needed materials or services is known as outsourcing.

Question 6

Each stage in the supply chain adds value for the final customer.

Accepted Answer

Each stage in the supply chain plays a role in adding value to the final product or service that reaches the customer. From raw material sourcing to production, distribution, and retail, each stage contributes to aspects such as quality control, efficient operations, and customer satisfaction.

Question 7

Japanese companies adapted the concept of quality circles from quality improvement teams used by U.S.companies.

Accepted Answer

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Question 8

ISO 9000 is a certification program attesting to the fact that a factory,laboratory,or office has improved its environmental performance.

Accepted Answer

ISO 9000 is a certification program related to quality management, not environmental performance.

Question 9

Explain competitive product analysis.

Accepted Answer

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Question 10

Value-added analysis might focus on both the elimination of waste and cost minimization.

Accepted Answer

Value-added analysis involves identifying activities that add value to a product or service and eliminating those that do not. This can include eliminating waste and minimizing costs to increase efficiency and profitability. Therefore, the statement is true.

Question 11

Describe the five most commonly used tools for TQM.

Accepted Answer

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Question 12

Outsourcing has led to increasingly global supply chains.Describe three ways that a more global supply chain might be risky for a company that outsources.

Accepted Answer

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Question 13

When a company shares information to improve the overall flow through a system composed of companies working together,it is engaging in which of the following?
A) Distribution chain management
B) Total quality management
C) Supply chain management
D) Service channel analysis
E) Supplier selection analysis

Accepted Answer

Supply chain management involves coordinating and integrating all of the activities involved in producing and delivering products or services to customers. This includes sharing information among the various companies involved in the supply chain to improve overall efficiency and effectiveness. Distribution chain management, total quality management, and service channel analysis are related concepts but do not specifically focus on the coordination of information sharing in a supply chain. Supplier selection analysis is a more specific activity within supply chain management but does not encompass the broader goal of improving overall flow through the system.

Question 14

The goal of supply chain management is better overall flow in the system.

Accepted Answer

The main objective of supply chain management is to ensure a smoother flow of goods or services from the raw material source to the end consumer, thereby maximizing efficiency, reducing costs, and improving customer satisfaction.

Question 15

What is a supply chain? How can supply chain management create competitive advantage?

Accepted Answer

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Question 16

Which of the following BEST describes supply chain management? A) The principle of improving the supply chain by focusing on the slowest step in the chain B) A limitation on the number of suppliers allowed to supply a particular company C) Complete movement of raw materials throughout a manufacturing or service facility D) A cost-reduction program in which wholesalers and retailers are eliminated in an effort to entice consumers to purchase directly from manufacturers E) The principle of looking at the supply chain as a whole in order to improve the overall flow through the system

Accepted Answer

Supply chain management involves the coordination and management of all activities involved in the production and delivery of goods and services to the end customer. This includes the movement of raw materials, inventory management, production scheduling, transportation, and distribution. It involves looking at the supply chain as a whole in order to improve the overall flow through the system, which is captured in choice E.

Question 17

Describe the relationship between a firm's productivity level and a country's GDP.

Accepted Answer

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Question 18

A value chain includes an entire network of firms,beginning with suppliers and ending when production is complete.

Accepted Answer

A value chain includes not just the complete production process from suppliers to the end of production, but also the distribution and sale to the end customers, encompassing all activities that add value to the product or service.

Question 19

In a total quality management environment,what are some steps that companies use to emphasize the importance of quality?

Accepted Answer

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Quiz 7: Operations Management and Quality

Which term refers to the flow of information,materials,and services from raw-materials suppliers through stages in the operations process until the product reaches the end customer?