What should a firm use to evaluate the work activities,materials flow and paperwork in an effort to determine how those activities provide benefit for the customers?
A) Value-added analysis
B) Benchmarking
C) Getting closer to the customer
D) Supply chain management
E) Follow-up

Question

Quizplus · Accepted Answer

Value-added analysis is a tool used to evaluate work activities, materials flow, and paperwork to determine which activities provide value or benefit to the customers. By analyzing each step in the process, a firm can identify non-value-added activities and eliminate waste, resulting in improved efficiency and customer satisfaction. Benchmarking, getting closer to the customer, supply chain management, and follow-up are all important strategies, but they do not specifically address evaluating work activities and materials flow for value-added benefits to customers.

What Should a Firm Use to Evaluate the Work Activities,materials