Which of the following terms includes all activities involved in getting quality products into the marketplace?
A) Quality control
B) Quality reliability
C) Total quality management
D) Performance quality
E) Quality overview

Question

Quizplus · Accepted Answer

Total quality management (TQM) includes all activities involved in getting quality products into the marketplace. TQM is an approach to quality that focuses on involving everyone in an organization in a continual effort to improve the quality of products and services. It includes a wide range of activities, such as quality planning, quality control, quality improvement, and customer service. Quality control (A) is a subset of TQM and involves inspecting products to ensure that they meet certain quality standards. Quality reliability (B) and performance quality (D) are not comprehensive enough to include all the activities involved in getting quality products into the marketplace. Quality overview (E) is not a commonly used term in quality management.

Which of the Following Terms Includes All Activities Involved in Getting