Patient perceptions are useful in
A) determining disciplinary actions in QI.
B) establishing the competitive advantage of QI decisions.
C) establishing priorities among possible changes to care identified in QI.
D) establishing blame for poor-quality care.

Question

Quizplus · Accepted Answer

Quality and patient dissatisfaction are useful indicators of which areas are of greatest concern to patients and of what then matters to nurses and organizations.Patient perceptions guide areas of inquiry; however,they do not establish which disciplinary decisions would be made.

Patient Perceptions Are Useful in