A nurse manager wants to decrease the number of medication errors that occur in her department.The manager arranges a meeting with the staff to discuss the issue.The manager conveys a philosophy of total quality management (QM)by
A) explaining to the staff that disciplinary action will be taken in cases of additional errors.
B) recommending that a multidisciplinary team assess the root cause of errors in medication.
C) suggesting that the pharmacy department explore its role in the problem.
D) changing the unit policy to allow a certain number of medication errors per year without penalty.

Question

Quizplus · Accepted Answer

QM emphasizes improving the system,rather than focusing on staff errors.If errors occur,reeducation of staff is emphasized,rather than imposition of punitive measures such as disciplinary action or blaming.

A Nurse Manager Wants to Decrease the Number of Medication