Ute has been vocal about her negative concerns related to a new charting system and frequently expresses the view that keeping the "old system" would have been just fine.In facilitating change,your best approach to Ute would be to
A) put her in the pilot planning group for the change.
B) determine whether she has considered retirement.
C) schedule her work assignment so that it coincides with those of two staff members who are confident with technology and the change.
D) avoid discussion of the change, and trust that with sufficient training and information, her attitude will change.

Question

Quizplus · Accepted Answer

It is important with laggards to increase comfort level with change (such as scheduling them to work with staff who can assist them with use and elucidate the value of the change)that she will want to change (putting her with the two staff may demonstrate the benefits of the system in spite of her reservations).

Ute Has Been Vocal About Her Negative Concerns Related to a New