As the unit manager on the unit that is leading changes to heparin locks,you find one staff nurse whose observations about other units and knowledge of organizational processes are very valuable in discussion of the new procedure with other staff members.This nurse might be considered an
A) engager.
B) innovator.
C) informal change agent.
D) informant.

Question

Quizplus · Accepted Answer

Informal change agents are people who do not have formal,positional power but who have credibility through expertise and can model the new way of thinking,or who offer suggestions,ideas,and concerns.

As the Unit Manager on the Unit That Is Leading