Which of the following differentiates a functional consequence from a psychosocial consequence?
A)Functional consequences are concrete outcomes of a product, whereas psychosocial consequences are abstract outcomes.
B)Psychosocial consequences are directly experienced by a customer, whereas functional consequences are not.
C)Functional consequences are intangible, whereas psychosocial consequences are tangible outcomes.
D)Psychosocial consequences are bundles of product attributes, whereas functional consequences are bundles of service attributes.
E)Functional consequences deal with how a product makes you feel, whereas psychosocial consequences deal with tangible, concrete outcomes.

Question

Quizplus · Accepted Answer

Functional consequences are related to the tangible and concrete outcomes of a product or service, such as the features or qualities of the product, whereas psychosocial consequences are related to the abstract and subjective outcomes, such as the emotional or social impact that the product has on the user. Therefore, option A correctly explains the difference between the two.

Which of the Following Differentiates a Functional Consequence from a Psychosocial