Question 1

As you solve computer problems,always keep in mind that you don't want to make things worse,so you should use the ____ invasive solution.

Accepted Answer

The least invasive solution means using the solution that requires the least amount of changes or interventions to the system. This helps minimize the risk of making things worse or causing additional problems.

Question 2

If you have an accident with dangerous products,your company or organization might require you to report the accident to your company and/or fill out a(n)____________________ report.

Accepted Answer

The answer of If you have an accident with dangerous...

Question 3

Good ____ help(s)you think more clearly.

Accepted Answer

Notes help you organize your thoughts and information, allowing you to think more clearly and effectively. Time records and track of materials may aid in organization, but they do not directly contribute to clearer thinking. Rapport with the user is important for communication and understanding, but it does not necessarily help with thinking more clearly.

Question 4

Match each term with the correct statement below. -Unauthorized copies of original software

Accepted Answer

Unauthorized copies of software is known as piracy.

Answer: H 
 Copyrights protect original works, including software, from unauthorized reproduction or distribution.

Answer: D 
 Hard-disk loading refers to the practice of installing software on a computer without the user's knowledge or consent.

Answer: G 
 EULA stands for End User License Agreement, which outlines the terms and conditions of using a software product.

Answer: I 
 Piracy refers to the unauthorized copying, distribution, or use of copyrighted material, including software.

Question 5

Match each term with the correct statement below. -Selling counterfeit software by installing unauthorized software on computers for sale

Accepted Answer

Hard-disk loading refers to the act of selling computers with unauthorized software pre-installed, which is a form of software counterfeiting or piracy.

Answer: I
 Selling counterfeit software by installing unauthorized software on computers for sale is a form of piracy.

Answer: H
 Copyrights protect the rights of software owners and prevent the illegal distribution and use of their software.

(Note: The other terms are not related to the given statement.)

Question 6

Good ____ helps you take what you learned into the next troubleshooting situation,train others,develop effective preventive maintenance plans,and satisfy any audits or customer or employer queries about your work.

Accepted Answer

Documentation is essential to capture the details of the troubleshooting process, the steps taken to resolve the issue, and to have a record of maintenance, repairs, and any modifications made to the system or equipment. This documentation helps in sharing knowledge, training others, and demonstrating compliance with regulatory or customer requirements. While procedures, memory, and communication skills are also important, they are incomplete without proper documentation.

Question 7

By purchasing a(n)____________________,a company can obtain the right to use multiple copies of software,which is a popular way for companies to provide software to employees.

Accepted Answer

The answer of By purchasing a(n)____________________,a company can obtain the...

Question 8

A(n)____________________ gives you direction,purpose,and a plan.

Accepted Answer

The answer of A(n)____________________ gives you direction,purpose,and a plan....

Question 9

Match each term with the correct statement below. -Includes information such as physical data,toxicity,health effects,first aid,storage,shipping,disposal,and spill procedures

Accepted Answer

MSDS (Material Safety Data Sheet) includes information such as physical data, toxicity, health effects, first aid, storage, shipping, disposal, and spill procedures for hazardous chemicals.

Question 10

Match each term with the correct statement below. -Keeps computer problems from occurring in the first place

Accepted Answer

Preventive maintenance is the process of keeping a computer system healthy by performing regular maintenance tasks such as software updates, virus scans, and disk cleanups to prevent problems from occurring in the first place.

Answer: B
 Backup is the process of making a copy of important data to protect against loss in case the original data is damaged or destroyed.

Answer: C
 Trip hazard refers to anything that could cause a person to trip and fall, such as loose cables or wires on the floor.

Answer: D
 Hard-disk loading refers to the practice of installing software onto a computer system without the user's permission, typically through unauthorized means such as using a stolen or cracked license key.

Answer: E
 A site license is a type of software license that allows an organization to install and use a particular software on a designated number of computers or servers within a specific location.

Answer: F
 MSDS stands for Material Safety Data Sheet, which is a document that provides safety information about a particular material or product, such as potential hazards, safety precautions, and emergency response procedures.

Answer: G
 EULA stands for End User License Agreement, which is a legal contract between the software developer and the user that outlines the terms and conditions of use for the software.

Answer: H
 Copyrights are legal protections that grant the creator of a work exclusive rights to use and distribute that work for a specific period of time.

Answer: I
 Piracy refers to the illegal copying, distribution, or use of copyrighted materials, such as software, music, or movies, without permission from the original copyright owner.

Question 11

Match each term with the correct statement below. -Allows companies to distribute software to PCs from network servers or execute software directly off the server

Accepted Answer

A site license allows companies to distribute software to multiple PCs from network servers or execute software directly off the server.

Question 12

The rule ____ is the most powerful.

Accepted Answer

The "divide and conquer" rule is the most powerful because it involves breaking down a problem into smaller parts, making it easier to manage and solve. This approach allows for a more organized approach rather than tackling a problem as a whole, which can often lead to confusion and lack of progress.

Question 13

Match each term with the correct statement below. -Archive copy of software

Accepted Answer

An archive copy of software is a backup, which is a copy of data or software stored separately to protect against data loss.

Question 14

Whenever possible,put heavy objects,such as a large laser printer,on a(n)____________________ to move them.

Accepted Answer

The answer of Whenever possible,put heavy objects,such as a large...

Question 15

Match each term with the correct statement below. -Loose cables or cords in a traffic area

Accepted Answer

Loose cables or cords in a traffic area are considered a trip hazard because they can cause someone to trip and fall, leading to potential injury.

Question 16

The trick in diagnosing problems that come and go is to look for ____________________ or clues as to when the problems occur.

Accepted Answer

The answer of The trick in diagnosing problems that come...

Question 17

Match each term with the correct statement below. -Usually displayed during installation and requires that you agree to it before continuing with the installation

Accepted Answer

EULA (End-User License Agreement) is usually displayed during installation and requires that you agree to it before continuing with the installation.

Answer: F
 MSDS (Material Safety Data Sheet) contains safety information about hazardous chemicals and substances.

Answer: D
 Hard-disk loading is a method of delivering software to a computer where the software is pre-installed on the hard drive before the sale of the computer.

Note: The other terms (A, B, C, E, H, I) do not match any of the statements provided.

Question 18

User manuals and ____ for a device or software often list symptoms of problems with possible solutions and troubleshooting tips.

Accepted Answer

The answer of User manuals and ____ for a device...

Question 19

If you want to recover lost data on a hard drive,don't ____ the drive.

Accepted Answer

The answer of If you want to recover lost data...

Question 20

Match each term with the correct statement below. -Intended to legally protect the intellectual property rights of organizations or individuals to creative works,which include books,images,and software

Accepted Answer

Copyrights are intended to legally protect the intellectual property rights of organizations or individuals to creative works, which include books, images, and software.

Answer: I 
 Piracy refers to the unauthorized use or distribution of copyrighted materials, which can include software, music, movies, and books.

Quiz 11: PC Maintenance and Troubleshooting Strategies

As you solve computer problems,always keep in mind that you don't want to make things worse,so you should use the ____ invasive solution.

If you have an accident with dangerous products,your company or organization might require you to report the accident to your company and/or fill out a(n)____________________ report.

Good ____ help(s) you think more clearly.

Match each term with the correct statement below. -Unauthorized copies of original software

Match each term with the correct statement below. -Selling counterfeit software by installing unauthorized software on computers for sale

Good ____ helps you take what you learned into the next troubleshooting situation,train others,develop effective preventive maintenance plans,and satisfy any audits or customer or employer queries about your work.

By purchasing a(n)____________________,a company can obtain the right to use multiple copies of software,which is a popular way for companies to provide software to employees.

A(n)____________________ gives you direction,purpose,and a plan.

Match each term with the correct statement below. -Includes information such as physical data,toxicity,health effects,first aid,storage,shipping,disposal,and spill procedures

Match each term with the correct statement below. -Keeps computer problems from occurring in the first place

Match each term with the correct statement below. -Allows companies to distribute software to PCs from network servers or execute software directly off the server

The rule ____ is the most powerful.

Match each term with the correct statement below. -Archive copy of software

Whenever possible,put heavy objects,such as a large laser printer,on a(n)____________________ to move them.

Match each term with the correct statement below. -Loose cables or cords in a traffic area

The trick in diagnosing problems that come and go is to look for ____________________ or clues as to when the problems occur.

Match each term with the correct statement below. -Usually displayed during installation and requires that you agree to it before continuing with the installation

User manuals and ____ for a device or software often list symptoms of problems with possible solutions and troubleshooting tips.

If you want to recover lost data on a hard drive,don't ____ the drive.

Match each term with the correct statement below. -Intended to legally protect the intellectual property rights of organizations or individuals to creative works,which include books,images,and software