The act of knowing what people want, how they behave, what they think, and how they feel is referred to by which of the following terms?
A)customer identification
B)needs assessment
C)empathy
D)observation

Question

Quizplus · Accepted Answer

Empathy involves understanding and feeling what others are experiencing, including their wants, behaviors, thoughts, and emotions. It is a key skill in building relationships and meeting customer needs. The other options (customer identification, needs assessment, observation) are related to gathering information about customers but do not necessarily involve understanding their feelings or perspectives.

The Act of Knowing What People Want, How They Behave