What method was used by IDEO to investigate the patient experience in the emergency room?
A)An IDEO employee went undercover, filming the experience in the emergency room.
B)An employee of IDEO "stepped into the shoes" of hospital personnel by observing them at work.
C)Emergency room patients were interviewed about their experience.
D)Emergency staff members were interviewed about their experiences.

Question

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The Answer of What method was used by IDEO to investigate the patient experience in the emergency room?
A)An IDEO employee went undercover, filming the experience in the emergency room.
B)An employee of IDEO "stepped into the shoes" of hospital personnel by observing them at work.
C)Emergency room patients were interviewed about their experience.
D)Emergency staff members were interviewed about their experiences.

What Method Was Used by IDEO to Investigate the Patient