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Match the Following Strategic Questions with Their Corresponding Balanced Scorecard

Question 122

Matching

Match the following strategic questions with their corresponding balanced scorecard perspectives:

Premises:
To achieve our vision, how should we appear to our customers?
To succeed financially, how should we appear to our shareholders?
To satisfy our shareholders and customers, what business processes must we excel at?
To achieve our vision, how will we sustain our ability to change and improve
Responses:
External relations
Internal business process
Learning and growth
Financial

Correct Answer:

To achieve our vision, how should we appear to our customers?
To succeed financially, how should we appear to our shareholders?
To satisfy our shareholders and customers, what business processes must we excel at?
To achieve our vision, how will we sustain our ability to change and improve
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