Which of the following statements is true of managers resolving disputes through mediation?
A) Managers are more preferable as arbitrators and mediators as they have no direct stake in the outcome.
B) Managers are more likely to have technical expertise and background knowledge about the dispute.
C) Managers tend to choose mediation techniques that maximize their own control over the mediation process.
D) Managers are often considered unsuitable for mediation roles as they tend to be less outcome-oriented than other mediators.

Question

Quizplus · Accepted Answer

Managers are more likely to have technical expertise and background knowledge about the dispute. This makes them an ideal candidate for resolving disputes through mediation as they can understand the root cause of the dispute and use their knowledge to help both parties reach a mutually agreeable solution. Option A is incorrect as managers may have a direct stake in the outcome. Option C is incorrect as mediation involves impartiality and managers cannot choose techniques that exclusively maximize their control over the process. Option D is incorrect as there is no evidence to suggest that managers are less outcome-oriented than other mediators.

Which of the Following Statements Is True of Managers Resolving