To change an organization and its people can be very difficult.According to the Schein 3-stage model,the first step in this process is to:
A) unfreeze them - motivate them to look at something new
B) restructure them - give them a mentor for change
C) take them to the woods (threaten punishment) to get their attention
D) have management issue a new operating manual

Question

Quizplus · Accepted Answer

The first step in the Schein 3-stage model is to unfreeze the organization and its people by motivating them to look at something new. This involves getting them to question their current beliefs and assumptions and become aware of the need for change. Without unfreezing, the organization and its people may resist any attempts at change. Restructuring, taking them to the woods, or issuing a new operating manual are not the first steps in the Schein model.

To Change an Organization and Its People Can Be Very