Question 1

Mr. Ignatio's daughter called today and wants details about her father's diagnosis. How should the medical assistant manage this request?

Accepted Answer

Only the individual or individuals designated by the patient can be informed about the patient's care.

Question 2

You are responsible for developing a patient education pamphlet on diabetes mellitus. Which factor is most important to remember?

Accepted Answer

Simple language is important for patient understanding.

Question 3

Which of the following is integral to the informed consent mandate in the Patients' Bill of Rights?

Accepted Answer

Providing adequate, correct, understandable information to patients is integral to the informed consent mandate in the Patients' Bill of Rights. All patients have the right to information before they agree to receive care. An extension of this concept is the right of patients to understand their disease process and to manage their health. Another consideration arising from the Patients' Bill of Rights is the issue of patient confidentiality as it relates to patient education.

Question 4

Which of the following factors affects a patient's learning?

Accepted Answer

Learning is affected by all these factors.

Question 5

Which stage of grief is associated with a patient's refusal to meet with a dietician because he says his diet is fine and there is no need to change it?

Accepted Answer

Denial and isolation. The patient denies the existence of the disease, may be unwilling to accept the reality of the situation, and refuses to discuss the health problem or remember health teaching interventions.

Question 6

Which of the following is not a guideline to follow when developing or ordering educational supplies?

Accepted Answer

Promotional advertising materials should be avoided.

Question 7

During which stage of grief does the patient grieve the loss of health and is very sad about the diagnosis?

Accepted Answer

In the depression stage, the patient grieves the loss of health.

Question 8

All written material should be in a large font or large print for which of the following patients?

Accepted Answer

Patients with vision loss may benefit from instructions in a large font or large type.

Question 9

A crucial aspect of successful patient teaching is

Accepted Answer

A crucial aspect of successful patient teaching is to consistently ask for feedback about the process. It also helps to restate, repeat, or rephrase the material to make sure the patient understands the process.

Question 10

Which statement is true about Dr. Elisabeth Kübler-Ross's stages of grief model?

Accepted Answer

Patients go through certain stages of grief; some respond with anger.

Question 11

Determining which education materials will best meet your patient's needs depends on which of the following?

Accepted Answer

Deciding which materials best meet your patient's needs depends on the patient's learning preference, individual characteristics, and lifestyle factors.

Question 12

If the medical assistant stands in front of the patient or within the person's field of vision before beginning to speak, which of the following patients would benefit most?

Accepted Answer

Patients with hearing loss would benefit most so that they know the medical assistant is speaking to them.

Question 13

The ability to understand the complexities of the disease and treatment recommendations carries which of the following impacts?

Accepted Answer

Intellectual impact: Is the patient able to understand the complexities of the disease and treatment recommendations?
Sociocultural impact: How will family and employer respond to the demands of the diagnosis? Does the patient have a support system that will assist in making healthy lifestyle choices?
Economic impact: Can the patient afford the treatment for diabetes? Does he have health insurance to cover the cost, or will he need assistance in paying for ongoing diagnostic and treatment recommendations?
Spiritual impact: What is the patient's spiritual response to his diagnosis? How might his spiritual beliefs affect his compliance with treatment?

Question 14

Which of the following locations is an appropriate place for learning?

Accepted Answer

Every interaction with the patient is an opportunity for health education. Take advantage of every "teaching moment"; that is, every time you interact with a patient, use it as an opportunity to assess the patient's current education needs and provide as much information or guidance about that specific learning need as possible during the time available.

Question 15

Which model analyzes what people believe to be true about themselves and their health?

Accepted Answer

The health belief model focuses on what patients believe about themselves and how a health problem affects them.

Question 16

HIPAA restrictions on PHI dictate

Accepted Answer

PHI can be released only to those authorized by the patient.

Question 17

What is the first requirement in developing a teaching plan that works for a particular individual?

Accepted Answer

Developing a teaching plan that works for a particular individual first requires an assessment of the patient as a learner and consideration of any characteristics that might affect the learning process.

Question 18

What is one of the best ways to manage a large amount of information within a short time?

Accepted Answer

A variety of methods may be used to get the message across to your patients. One of the best ways to manage a large amount of information within a short time is to use community resources to reinforce the message.

Question 19

The best method for communicating with a patient who speaks a different language is to

Accepted Answer

Observing nonverbal cues is important when interacting with a patient with whom there is a language barrier.

Question 20

Mr. Ignatio tells Taylor, the medical assistant, that he is really worried about developing foot ulcers because of his diabetic condition. Taylor has only 10 minutes to spend on patient education today, and he planned to review glucometer techniques. What is the best approach?

Accepted Answer

The medical assistant must first deal with the issue about which the patient is most concerned.

Quiz 22: Patient Education