The medical assistant should use medical jargon with patients and lay terms with physicians and other medical personnel.
Correct Answer:
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Q62: The medical assistant can refer patients to
Q63: The medical assistant should speak at a
Q64: Managed care organizations usually require a referral
Q65: If a patient calls the office and
Q66: Patients should always be given an exact
Q68: The medical assistant should never argue with
Q69: If a caller refuses to identify himself
Q70: If a patient wants to hold to
Q71: Complaints about fees must always be directed
Q72: Transferring a call to a staff member
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