A minimum of __________ items of information is needed to take a phone message correctly.
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Seven elements...
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Q22: When using speakerphone, which of the following
Q23: When placing callers on hold, how often
Q24: When answering incoming calls, what is the
Q25: Answering services can be used for which
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Q28: An alternative to using directory assistance is
Q29: Which of the following calls is considered
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Q32: Callers who refuse to _ themselves should
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