Callers who refuse to __________ themselves should not be put through to the physician.
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Q27: A minimum of _ items of information
Q28: An alternative to using directory assistance is
Q29: Which of the following calls is considered
Q30: Patients often call the office to find
Q31: When answering a telephone for a healthcare
Q33: The office should have a clear set
Q34: Most providers allow medical assistants to give
Q35: When a patient calls in complaining about
Q36: Having a keen sense of what to
Q37: Many _ calls require the good judgment
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