Question 1

Simon is the manager of the editorial department in a publishing company. Every time an editor in his team fails to fix the errors in the article he or she is working on, Simon assigns him or her extra work. In this case, Simon is using _____.
A) feedback control
B) feedforward control
C) concurrent control
D) reactive control

Accepted Answer

A

Question 2

To cut costs, Wray Enterprises laid off 30 employees. Thereafter, the existing employees were given cross-training to perform additional job duties. This led to increased productivity, but it also increased the instances of errors. This scenario illustrates _____.
A) benchmarking
B) suboptimization
C) brainstorming
D) accommodation

Accepted Answer

The scenario illustrates suboptimization, which is the act of optimizing one part of an organization to the detriment of other parts. In this case, Wray Enterprises cut costs by laying off employees, but then overburdened the remaining employees with additional job duties, leading to increased errors.

Question 3

The basic assumption of behavior control is that if one does the right things every day, then those things should lead to goal achievement.

Accepted Answer

The basic assumption of behavior control is that by consistently performing the right actions or behaviors, one can achieve their goals.

Question 4

Customer defections have a great effect on profits.

Accepted Answer

Customer defections lead to loss of revenue and additional costs for acquiring new customers, which in turn affects profits negatively.

Question 5

Customers who have left are much more likely than current customers to tell a company what it is doing wrong.

Accepted Answer

Customers who have left a company are no longer invested in maintaining a positive relationship with the company, and may feel more comfortable sharing negative feedback without fear of repercussions. Current customers are more likely to avoid conflict and may not share negative feedback as readily.

Question 6

Standards can be determined by listening to customers' comments and complaints.

Accepted Answer

Customers' feedback can provide valuable insight into areas where standards may need to be improved.

Question 7

Leaders and managers contribute to self-management by teaching others the skills they need to maximize and monitor their own work effectiveness.

Accepted Answer

Leaders and managers can help their employees develop self-management skills by providing training, guidance, and support. By doing so, individuals can learn how to set goals, prioritize tasks, manage their time effectively, and monitor their own progress. This can lead to increased productivity, job satisfaction, and a sense of ownership over one's work.

Question 8

Identify a true statement about a self-control system.
A) It allows an employee to do whatever he or she wants.
B) It does not result in anarchy.
C) It does not restrict workers with boundaries.
D) It allows managers to control the goals and behaviors of workers.

Accepted Answer

A self-control system provides structure for behavior and decision-making without the need for constant external supervision or enforcement, but it is not a free-for-all with no rules or consequences. It ensures that individuals adhere to agreed-upon norms and values, promoting accountability and order without stifling creativity or initiative.

Question 9

Sabrina is a language trainer at a telecommunications company. Every time her trainees fail to achieve good grades in their practice exercises, she gives them assignments to work at home. In this case, Sabrina is using _____.
A) feedback control
B) feedforward control
C) concurrent control
D) reactive control

Accepted Answer

The answer of Sabrina is a language trainer at a...

Question 10

Only manufacturing firms have waste disposal problems.

Accepted Answer

All types of businesses, including service industries and non-profit organizations, generate waste that needs to be properly disposed of.

Question 11

The lowest level of sustainability is waste prevention and reduction.

Accepted Answer

The answer of The lowest level of sustainability is waste...

Question 12

Output control measures what managers and workers do.

Accepted Answer

The answer of Output control measures what managers and workers...

Question 13

Travis runs a printing business. He gains some knowledge on his competitor's quality of printers and extracts ideas about pricing and delivery standards for his own business. This is an example of _____.
A) delegation
B) suboptimization
C) benchmarking
D) brainstorming

Accepted Answer

This is an example of benchmarking, which is when a business looks at its competitors or other successful businesses to gather ideas and best practices that can be applied to their own operations.

Question 14

Economic value added (EVA) does not specify what should or should not be done to improve performance.

Accepted Answer

Economic value added (EVA) is a financial performance metric that calculates the net profit a company earns after accounting for the cost of the capital it has invested in the business. It does not provide specific guidance on how to improve performance, but rather measures the value created by a company's management team. Therefore, it is up to the management team to decide how to improve EVA by making better strategic decisions and operational improvements.

Question 15

Tiana runs a music school. She is very passionate about music. Hence, she has appointed teachers who share the same love for music. Her employees are hired on the basis of their attitude and traits that contribute to enhancing the learning experience of her students. This scenario illustrates that Tiana uses _____.
A) concertive control
B) objective control
C) bureaucratic control
D) normative control

Accepted Answer

Tiana's approach of hiring employees based on their attitude and traits suggests that she uses normative control, which emphasizes the importance of shared values and beliefs to influence behavior in an organization.

Question 16

Haylee is a communication specialist at Sunshine Works. She leads a team of 20 employees. Every time her employees underperform, she asks them to attend refresher training sessions. In this case, Haylee is using _____.
A) feedback control
B) feedforward control
C) concurrent control
D) reactive control

Accepted Answer

The answer of Haylee is a communication specialist at Sunshine...

Question 17

__________are calculations typically used to track a business's liquidity, efficiency, and profitability over time compared to other businesses in its industry.
A) Budgets
B) Balance sheets
C) Financial ratios
D) Income statements

Accepted Answer

Financial ratios are calculations used to assess a business's liquidity, efficiency, and profitability by comparing key financial indicators to industry benchmarks. Budgets are financial plans that focus on anticipated revenues and expenses. Balance sheets provide a snapshot of a company's financial position at a specific point in time. Income statements show a business's revenue and expenses over a specific period of time.

Question 18

The fourth and lowest level of sustainability is waste disposal.

Accepted Answer

Waste disposal is the lowest level of sustainability, as it involves managing waste once it has already been created, rather than preventing or reducing waste in the first place.

Question 19

Self-control is a control system in which everyone gets to do whatever he or she wants.

Accepted Answer

Self-control is a system in which individuals regulate and control their own behavior and impulses, rather than doing whatever they want without restraint.

Question 20

Economic value added (EVA) is the same thing as profits.

Accepted Answer

Economic value added (EVA) is not the same as profits. EVA is the difference between the cost of capital and the net operating profit after taxes (NOPAT). It measures the value a company generates above and beyond the investor's required return on capital.

Quiz 16: Control

Simon is the manager of the editorial department in a publishing company. Every time an editor in his team fails to fix the errors in the article he or she is working on, Simon assigns him or her extra work. In this case, Simon is using _____.

To cut costs, Wray Enterprises laid off 30 employees. Thereafter, the existing employees were given cross-training to perform additional job duties. This led to increased productivity, but it also increased the instances of errors. This scenario illustrates _____.