Which of the following is the most common communication error in patient care?
A) Providing unwarranted assurance
B) Giving advice
C) Using medical terminology
D) Using leading questions
E) Talking too much

Question

Quizplus · Accepted Answer

Misinterpreted communication is the most common error in patient care. One of the biggest problems for the patient is understanding medical terminology. While gathering patient information, you ask the patient, "You don't smoke, do you?" By asking questions in this manner, you indicate the preferred answer. Telling you that he or she does smoke would surely meet with your disapproval. Keep your questions positive. Some medical assistants associate helpfulness with verbal overload. Always remember that when interacting with a patient, you should listen more than you talk.

Which of the Following Is the Most Common Communication Error