In which of the following situations is it important to use more descriptive language when communicating?
A) Patient with diminished hearing
B) Patient with a visual disturbance
C) Non-English-speaking patient
D) Adolescent patients

Question

Quizplus · Accepted Answer

The medical assistant should use more descriptive language when speaking with the patient who has a visual disturbance. This helps the patient "see" what is being discussed. A person with diminished hearing may be very sensitive and in denial of the condition. Make sure you have his or her attention and that you are face-to-face with the person while speaking. People who are hearing impaired often are very dependent on lip reading for comprehension. With non-English-speaking patients, the medical assistant may need to use gestures and more body language to convey messages.

In Which of the Following Situations Is It Important to Use