Question 1

Typical responsibilities for ____ include coordinating and linking groups, departments, and divisions within a company.
A) top managers
B) middle managers
C) vice presidents
D) team leaders
E) first-line managers

Accepted Answer

This is the second major responsibility identified in the discussion of middle managers.

Question 2

Eastman Kodak owns a company that manufactures dental radiation equipment. The company, which is run as an independent unit, has experienced excessive financial losses the last three years. The ____ for the company would be expected to develop the long-term plans needed to make the company profitable.
A) supervising manager
B) top manager
C) first-line manager
D) middle-level manager
E) department manager

Accepted Answer

Top managers are responsible for the overall direction of the organization.

Question 3

A ____ for a McDonald's fast-food restaurant would be responsible for placing orders for food and paper supplies and for setting up weekly work schedules.
A) corporate vice president
B) middle manager
C) first-line manager
D) division supervisor
E) top manager

Accepted Answer

Making detailed schedules and operating plans is the third responsibility identified in the discussion of first-line managers.

Question 4

As the human resources manager for Spring Engineering and Manufacturing Corp. in Canton, Michigan, Kim Radeback had to find inexpensive ways to reward performing employees and bolster morale during a sales-flattening economic downturn. Radeback is an example of a:
A) supervising manager
B) top manager
C) first-line manager
D) middle manager
E) business line manager

Accepted Answer

The human resources department is a division. A division manager is a middle-level manager.

Question 5

Which of the following typically is NOT performed by top managers?
A) setting objectives consistent with organizational goals or planning and implementing subunit strategies for achieving these objectives
B) developing in employees the attitudes of commitment to and ownership of the company's performance
C) creating a positive organizational culture through language and action
D) monitoring the business environment
E) creating a context for change

Accepted Answer

Alternative A describes a task performed by middle managers.

Question 6

Middle managers typically:
A) plan and allocate resources
B) coordinate and link groups and departments
C) implement changes and strategies generated by top managers
D) monitor the activities of first-line managers who report to them
E) do all of these

Accepted Answer

All of these are responsibilities identified in the description of middle managers.

Question 7

First-line managers will most likely have to:
A) monitor the performance of corporate investments
B) encourage, monitor, and reward the performances of their employees
C) determine how to deal with long-term environmental changes
D) periodically monitor the company's organizational culture
E) do none of these

Accepted Answer

This is the first responsibility identified in the description of first-line managers.

Question 8

A first-line manager for a large electric generator manufacturer would:
A) monitor how its customers feel about electric-powered engines
B) determine if the company needed to increase its production by adding another shift
C) monitor and manage the performance of the company's international subsidiaries
D) manage the performance of employees who actually build the generators
E) do all of these

Accepted Answer

Managing workers who make the company's product is basic to the description of first-line managers.

Question 9

Robert Rothschild Farm boosted morale and showed its gratitude to its 75 employees at its retail store by hosting its first employee appreciation week. "It was a good mix of fun and learning," said Robin Coffey, marketing manager. Coffey is an example of a:
A) supervising manager
B) top manager
C) first-line manager
D) middle manager
E) department manager

Accepted Answer

The marketing department is a division. A division manager is a middle manager.

Question 10

The CEO of Camper Brand Shoes expects its designers to operate like a team when they create new shoe designs. Most of its designers do not have a background in fashion so it is important that each person shares his or her expertise. Each team has a leader who is responsible for:
A) developing organizational codes of ethics
B) managing external and internal team relationships
C) developing growth strategies
D) coordinating the performances of all teams
E) doing all of these

Accepted Answer

The second and third responsibilities included in the description of team leaders are managing external relationships and building internal (team) relationships. This is an example of building internal relationships.

Question 11

It is the responsibility of ____ to develop intermediate plans, or plans designed to produce results within six to eighteen months.
A) top managers
B) middle managers
C) first-line managers
D) group facilitators
E) team leaders

Accepted Answer

This is the first responsibility identified in the description of middle managers.

Question 12

Robert Rothschild Farm boosted morale and showed its gratitude to its 75 employees at its retail store by hosting its first employee appreciation week. It used the management function of ____ to boost morale.
A) Leading
B) Commanding
C) Organizing
D) Controlling
E) resource allocation

Accepted Answer

Leading involves inspiring employees to work harder to achieve organizational goals.

Question 13

Managers who train and supervise the performance of nonmanagerial employees and who are directly responsible for producing the company's products or services are categorized as:
A) general managers
B) middle managers
C) first-line managers
D) team leaders
E) top managers

Accepted Answer

This is the fundamental description of first-line managers.

Question 14

Mike Walker supervises operations on the chassis assembly line for a large vehicle manufacturer. Most of his time is spent in quality control maintenance, scheduling workers, and training new employees. Walker would be categorized as a:
A) first-line manager
B) middle manager
C) top manager
D) team leader
E) group facilitator

Accepted Answer

Walker is overseeing nonmanagerial workers who are directly responsible for producing goods.

Question 15

The chairs of the accounting, marketing, and communications departments at a typical university are assuming the roles of ____ because they supervise nonmanagerial employees.
A) supervising managers
B) top managers
C) first-line managers
D) middle-level managers
E) department managers

Accepted Answer

First-line managers are described as those who train and supervise the performance of nonmanagerial employees who are directly responsible for producing the company's products or services.

Question 16

Middle managers will most likely have to:
A) facilitate a bottom-up planning approach to supervising
B) manage the performance of entry-level employees
C) implement the changes generated by top managers
D) develop employees' commitment to and ownership of the company's performance
E) monitor long-term environmental trends

Accepted Answer

This is the fundamental description of middle managers.

Question 17

A top manager for a management consulting firm would:
A) establish a positive organizational culture that encourages employees to be passionate about their clients
B) make sure employees are attired according to the company dress code
C) evaluate the performance of individual consultants
D) monitor expense statements turned in by consultants
E) coordinate activities within and between consultants working in the field and support staff in the office

Accepted Answer

This is the third responsibility identified in the discussion of top managers--responsible for creating a positive organizational culture through language and action.

Question 18

Typical responsibilities for ____ include setting objectives consistent with organizational goals and then planning and implementing the subunit strategies for achieving these goals.
A) top managers
B) shift supervisors
C) first-line managers
D) team leaders
E) middle managers

Accepted Answer

This is the definition of a middle manager.

Question 19

____ are responsible for creating a positive organizational culture through language and action.
A) Top managers
B) Middle managers
C) Team leaders
D) Supervisors
E) Group facilitators

Accepted Answer

This is the third responsibility of top managers.

Question 20

Coca-Cola and PepsiCo spent a total of $75 million to launch mid-calorie sodas. The new brands grabbed a combined market share of less than 1 percent. Coke's and PepsiCo's ____ would be responsible for determining that the product should be deleted from each of their product lines.
A) middle-level management
B) first-line management
C) team leaders
D) product supervisors
E) top management

Accepted Answer

Top managers are responsible for the overall direction of the organization.

Quiz 1: Management

Typical responsibilities for ____ include coordinating and linking groups, departments, and divisions within a company.

A ____ for a McDonald's fast-food restaurant would be responsible for placing orders for food and paper supplies and for setting up weekly work schedules.

As the human resources manager for Spring Engineering and Manufacturing Corp. in Canton, Michigan, Kim Radeback had to find inexpensive ways to reward performing employees and bolster morale during a sales-flattening economic downturn. Radeback is an example of a:

Which of the following typically is NOT performed by top managers?

Middle managers typically:

First-line managers will most likely have to:

A first-line manager for a large electric generator manufacturer would:

Robert Rothschild Farm boosted morale and showed its gratitude to its 75 employees at its retail store by hosting its first employee appreciation week. "It was a good mix of fun and learning," said Robin Coffey, marketing manager. Coffey is an example of a:

The CEO of Camper Brand Shoes expects its designers to operate like a team when they create new shoe designs. Most of its designers do not have a background in fashion so it is important that each person shares his or her expertise. Each team has a leader who is responsible for:

It is the responsibility of ____ to develop intermediate plans, or plans designed to produce results within six to eighteen months.

Robert Rothschild Farm boosted morale and showed its gratitude to its 75 employees at its retail store by hosting its first employee appreciation week. It used the management function of ____ to boost morale.

Managers who train and supervise the performance of nonmanagerial employees and who are directly responsible for producing the company's products or services are categorized as:

Mike Walker supervises operations on the chassis assembly line for a large vehicle manufacturer. Most of his time is spent in quality control maintenance, scheduling workers, and training new employees. Walker would be categorized as a:

The chairs of the accounting, marketing, and communications departments at a typical university are assuming the roles of ____ because they supervise nonmanagerial employees.

Middle managers will most likely have to:

A top manager for a management consulting firm would:

Typical responsibilities for ____ include setting objectives consistent with organizational goals and then planning and implementing the subunit strategies for achieving these goals.

____ are responsible for creating a positive organizational culture through language and action.

Coca-Cola and PepsiCo spent a total of $75 million to launch mid-calorie sodas. The new brands grabbed a combined market share of less than 1 percent. Coke's and PepsiCo's ____ would be responsible for determining that the product should be deleted from each of their product lines.