No matter the situation,you should always provide an extensive explanation of the bad news in negative messages.

Question

Quizplus · Accepted Answer

When using the direct approach for negative messages,you follow the direct opening with an explanation of why the news is negative,in most cases.However,you will encounter some situations in which explaining negative news is neither appropriate nor helpful,such as when the reasons are confidential,excessively complicated,or irrelevant to the reader.

No Matter the Situation,you Should Always Provide an Extensive Explanation