"We have credited your account in the amount of $14.95 to cover the cost of return shipping" is an example of which type of buffer?
A) good news
B) cooperation
C) understanding
D) fairness
E) appreciation

Question

Quizplus · Accepted Answer

A)The good news buffer starts with the part of your message that is favorable.The cooperation buffer can convey your willingness to help in any way you realistically can.The understanding buffer demonstrates that you understand the reader's goals and needs.When you use the fairness buffer,assure the reader that you have closely examined and carefully considered the problem,or mention an appropriate action that has already been taken.The appreciation buffer expresses sincere thanks for receiving something.

"We Have Credited Your Account in the Amount of $14