When responding to a request for adjustment when a third party is at fault,the best approach is to
A) refuse the claim and suggest that the customer sue the third party.
B) refuse the claim but forward the paperwork to the third party.
C) respond promptly, explaining how the problem will be solved.
D) honor the claim but explain that your company was not at fault.
E) refuse the claim, but assure the customer that you will never do business with the third party again.

Question

Quizplus · Accepted Answer

C)Regardless of who eventually resolves the problem,if customers contact you,you need to respond with messages that explain how the problem will be resolved.Pointing fingers is unproductive and unprofessional.Resolving the situation is the only issue customers care about.

When Responding to a Request for Adjustment When a Third