It is best to limit your use of the word "you" in business messages if
A) you know your audience well.
B) your organization prefers an informal, personal style.
C) you are filling your audience's informational needs.
D) using it will make your message sound overly authoritative or accusing.
E) you are trying to make a sale.

Question

Quizplus · Accepted Answer

D)Be aware that on some occasions,it is better to avoid using "you," particularly if doing so will sound over authoritative or accusing.For example,you failed to deliver the customer's order on time sounds much harsher than the customer did not receive the order on time.

It Is Best to Limit Your Use of the Word