Bad-news messages should have the same approach and tone no matter what the culture of the audience.
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Q4: The direct plan is never used for
Q5: Words that should not appear in a
Q6: When using the indirect plan for a
Q13: When delivering bad news you have only
Q13: You should use the indirect plan if
Q17: Experts advise that bad news for employees
Q31: In the close to a bad-news message,you
Q34: Statements beginning "I must refuse" and "We
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Q55: You can deemphasize bad news by minimizing
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