The best way to handle an emotional reaction in a business setting is to ______________
A)focus on your argument and ignore the emotional elements.
B)repeat yourself in hopes that this will help diffuse emotions.
C)express understanding.
D)agree with the other person's emotional reaction.

Question

Quizplus · Accepted Answer

Ignoring or repeating the argument is unlikely to diffuse emotions, and agreeing with the emotional reaction is not always appropriate or feasible. Expressing understanding shows empathy and can help de-escalate the situation.

The Best Way to Handle an Emotional Reaction in a Business