Question 1

A group of nursing assistants approached the nurse manager to discuss pay raises on another unit.This is a form of:

Accepted Answer

Informal communication spreads at an increasing rate as individuals from clusters inform other small groups of people who work nearby or with whom they have contact.

Question 2

A nurse educator is developing a presentation for a group of senior citizens.The nurse has 10 typewritten pages of notes and 20 PowerPoint slides for a 30-minute presentation.Which method of communication will enhance learning?

Accepted Answer

Communications should be well organized and expressed in simple words,a clear style,and the shortest sentences possible.

Question 3

Which of the following is indicative of trashing other nurses?

Accepted Answer

Trashing is a form of character assassination that sets women against one another.

Question 4

During a performance evaluation,the staff nurse tells the nurse manager,"I'm not the only one who takes a long lunch break,so I shouldn't be penalized for doing that." The nurse manager understands that the staff nurse's behavior is that of:

Accepted Answer

Complainers may dump on one directly or may complain about other "awful" people.Complaining helps people appear blameless and innocent,at least to themselves.

Question 5

The nurse educator begins the presentation on group process by asking the participants to sit in a circle.The nurse educator's use of this physical arrangement relates to which aspect of communication?

Accepted Answer

Style for oral communications involves planning to engage the audience through the use of eye contact,physical space,and body movement.

Question 6

The best response for the nurse manager to use with an angry employee is:

Accepted Answer

One must consider the setting in which one communicates and time one's message for maximal impact.Listening,an active process that requires conscious attention,is critical to good communication.

Question 7

The nurse manager instructed the nursing assistant to "rinse her hands after touching the patient." The nurse manager meant for the nursing assistant to use universal precautions.Which part of the communication process was compromised?

Accepted Answer

For the receiver to receive the message as transmitted,interference such as inappropriate directions must be overcome.

Question 8

A rural health nurse is evaluating the use of a telehealth system for the rural health clinic.Using this type of information technology can violate a client's rights when personnel:

Accepted Answer

Breaches of confidentiality may involve unauthorized use of another's password.

Question 9

Which of the following cultures views eye contact as indicating trustworthiness?

Accepted Answer

White Americans of European origin tend to view eye contact as indicating trustworthiness.

Question 10

The school nurse wants to use a PowerPoint presentation to educate adolescents on sexually transmitted diseases.This method of presentation relates to which aspect of communication?

Accepted Answer

Structure begins with a forecast of the main ideas to capture the audience's attention and gives the audience an outline of the message.This can be done with PowerPoint presentations.

Question 11

During a unit meeting,the nurse manager discusses ways to deal with a hostile patient.The staff nurse suggests that more time be spent with the patient.How does the nurse manager enhance the value of the staff nurse's suggestion?

Accepted Answer

Enhancing value differs from criticism.A merit may be a part of an idea,a good intention,an important issue that was addressed,or part of an action.One can ensure understanding and value by asking people about the value of their ideas.

Question 12

The client complains to the nurse about the noise at the nurse's station at night.The nurse's best response is:

Accepted Answer

Clarification is used when one is not sure what the other person is saying.

Question 13

The chief executive officer (CEO)of the institution asked the nurse manager to compile data on how many clients on the unit were considered to have a status of "critical." Using upward communication,the nurse manager:

Accepted Answer

Upward communication provides a means for motivating and satisfying personnel by allowing employee input.The manager summarizes information and passes it upward to the next level for use in decision-making.

Question 14

The staff nurse was providing discharge instructions to the client.After the nurse discussed the importance of making an appointment the following week for a follow-up visit with the physician,the client said,"I wonder if I can go visit my daughter who lives out of town next week." The nurse determined that the client:

Accepted Answer

People unconsciously use selective perception to hear what they want to hear in terms of their biases.

Question 15

The nurse manager of a medical unit wants to assess how many clients develop urinary tract infections on the unit.The best way to collect and catalog this information is to use what type of software?

Accepted Answer

Database software collects and catalogs information so that lots of well-organized data can be located and displayed.

Question 16

A staff nurse was approached by a nursing assistant who wanted to give a report about a client's condition.The nurse said,"I don't have time to listen right now." This is an example of:

Accepted Answer

Time pressures,used as an excuse for not listening,are a barrier to communication.

Question 17

In a unit meeting,a staff nurse exhibits what is commonly known as an adult tantrum.The nurse manager's best response is to:

Accepted Answer

Adult tantrums are the grown-up version of childhood tantrums that are a defense mechanism to cope with feelings of fear,helplessness,and frustration.The exploder should be given time to finish the tantrum and regain self-control.

Question 18

In assessment of cross-cultural communication,which nonverbal behavior is the most important?

Accepted Answer

The face is considered the organ of emotion.It is a source of nonverbal communication.

Question 19

For the nurse educator to prepare PowerPoint presentations,the nurse must be able to use which of the following?

Accepted Answer

Presentation software creates visual displays such as overhead projections and slides for oral presentations.

Question 20

Two nurses,one male and one female,were discussing client assignments.Which of the following best illustrates gender differences between these two colleagues?

Accepted Answer

Personal versus contextual style is one form of gender difference in communication,with males using the role-centered contextual style,and females using the personal style stressing equality.

Quiz 1: Communications