After Several Months of Heavy Patient Loads in the Emergency

After several months of heavy patient loads in the Emergency Department and inability to secure sufficient and experienced staff,the department is especially taxed by a train accident that brings in many seriously injured individuals.You observe that Rama ignores the requests of several of the injured,even when time is available to care for them and is rude to two older adult patients.You are concerned that Rama is evidencing which state?

A) Hardiness
B) Depression
C) Role ambiguity
D) Depersonalization