Which of the following methods used by service providers to reduce delivery gaps gives customers a greater degree of control over the services?
A)Empowering employees
B)Using technology
C)Achieving goals through training
D)Evaluating service quality
E)Supporting service providers

Question

Quizplus · Accepted Answer

Using technology allows customers to interact with services on their own terms, often in real-time, and adjust their experience according to their preferences, thus giving them a greater degree of control over the services they receive.

Which of the Following Methods Used by Service Providers to Reduce