Shawn, the manager of a hotel, has the responsibility of checking if all customers who have booked for corporate buffets will be making it on the given date.This ensures that any foreseeable cancellation does not lead to losing business for the day.The hotel has employed this measure to overcome the challenge posed by the:
A)intangibility of services.
B)consistency of services.
C)perishability of services.
D)inseparability of services.
E)invariability of services.

Question

Quizplus · Accepted Answer

The challenge of perishability of services refers to the fact that services cannot be stored, saved or returned. In the case of the hotel, if all customers who have booked for corporate buffets do not turn up, the hotel will lose out on the opportunity to sell those meals to other customers. Therefore, Shawn's responsibility to check if all customers will be making it helps in overcoming the challenge of perishability. The other options - intangibility, consistency, inseparability and invariability - do not directly relate to this scenario.

Shawn, the Manager of a Hotel, Has the Responsibility of Checking