A local grocery store has set up an automatic billing counter for customers who buy fewer than five items so that they need not wait long to check out.This has made the billing process efficient, and customers are very satisfied.This strategy reduces the:
A)zone of tolerance.
B)standards gap.
C)knowledge gap.
D)delivery gap.
E)communication gap.

Question

Quizplus · Accepted Answer

The delivery gap is reduced because the store has improved the efficiency of the service delivery process by implementing an automatic billing counter, thus meeting customer expectations for quick service.

A Local Grocery Store Has Set Up an Automatic Billing