A step in the grievance procedure in which a neutral third party hears the grievance and renders a binding decision is known as
A) arbitration.
B) mediation.
C) intercession.
D) negotiation.
E) reconciliation.

Question

Quizplus · Accepted Answer

Arbitration involves a neutral third party hearing the grievance and making a final and binding decision. Mediation (B) involves a neutral third party facilitating a discussion between both parties to come to a mutually agreed-upon resolution, but the decision is not binding. Intercession (C) is similar to mediation, but the neutral third party plays a more active role in trying to resolve the dispute. Negotiation (D) is a process in which the parties themselves try to come to a resolution without a third party involved. Reconciliation (E) is more commonly used in interpersonal conflicts and involves restoring a relationship rather than resolving a specific issue.

A Step in the Grievance Procedure in Which a Neutral