Question 1

The city government of St. Louis wants to be certain that its employment tests are legal. Therefore, it will be careful to use

Accepted Answer

The city government of St. Louis wants to ensure that its employment tests are legal, which means that they do not discriminate against any particular group of people. Using tests that are valid predictors of on-the-job performance helps to ensure that job candidates are being evaluated fairly and without bias. Personality tests may be used in some cases, but they should not be the only type of test used since they may not accurately predict job performance. OSHA-approved tests are not relevant in this context, and tests approved by the city council may not necessarily be valid or reliable.

Question 2

Gathering information about applicants for a position and choosing the most appropriate applicant is called

Accepted Answer

Recruitment is the process of attracting potential applicants for a job, while selection involves gathering information about these applicants and using it to choose the best-suited candidate for the position. Orientation occurs after an applicant has been selected and involves familiarizing the new employee with the organization, its policies, and procedures. Evaluation involves assessing an employee's performance after they have been employed for a period of time. Employing simply refers to the act of hiring someone.

Question 3

For the past ten years, Savco has obtained its best employees from private employment agencies. Now that it has three additional jobs to fill, it will probably continue to use

Accepted Answer

Since Savco has been successfully using private employment agencies for the past ten years to find their best employees, it is likely that they will continue to use external recruiting to fill the additional jobs. This method has proven to be effective in the past, and there is no reason to assume that it will not work again.

Question 4

All of the following are relevant areas for employment tests except

Accepted Answer

All of the areas listed (aptitudes, skills, abilities, and job-related knowledge) are relevant for employment tests.

Question 5

As a human resources specialist, you were asked to briefly summarize the disadvantages of using internal recruiting. You have started your report by stating, "The main disadvantage of internal recruiting is that

Accepted Answer

Internal recruiting can create a domino effect, where promoting one employee to a higher position results in a vacancy that needs to be filled. This can lead to increased workload and pressure on remaining employees, and may also make it difficult to attract new talent if there are no entry-level positions available.

Question 6

The interview is part of

Accepted Answer

The interview is a part of the selection process. It is conducted to assess the suitability of the candidate for the job and to obtain information about them that may not be included in their application or resume.

Question 7

All of the following are common methods of obtaining information about applicants except

Accepted Answer

Private investigators are not a common method of obtaining information about applicants. The other options listed (employment applications, tests, interviews, and references) are all commonly used in the hiring process.

Question 8

Misumi wants to impress prospective employers with a summary of her background and qualifications for a management position. Her father, who is a businessperson, suggested sending a(n)

Accepted Answer

A résumé is a document that summarizes an individual's education, skills, experiences, and achievements. It is commonly used by job seekers to showcase their background and qualifications to potential employers. Misumi's father recommended sending a résumé to impress prospective employers with her management background and qualifications.

Question 9

McCloud Company wants to avoid being unable to compare job candidates' qualifications after an interview because the applicants were asked different questions. Giving what type of interview might eliminate this problem?

Accepted Answer

With a structured interview, all candidates are asked the same questions in the same order. This eliminates the issue of comparing candidates based on different sets of questions and helps ensure fairness in the selection process.

Question 10

At her interview, Andrea Wells is asked to provide three work-related references. What is the biggest drawback of this selection method?

Accepted Answer

References provided by a candidate are typically chosen because they are likely to speak positively about the candidate, which can introduce bias into the hiring process.

Question 11

Perhaps the most widely used selection technique is the

Accepted Answer

While all of the options are commonly used in selection, the interview is often the most heavily relied upon by organizations. It allows for direct personal interaction with candidates and provides an opportunity to assess their skills, experience, and fit with the company culture. The other techniques listed are also important, but typically serve as supplemental methods to the interview.

Question 12

Whenever a new position becomes available at H&M, a retailer, the company requires current employees to be informed of the opening. H&M practices

Accepted Answer

Job posting is the practice of informing current employees about new job openings within the company.

Question 13

If Jadena were moved from her management position in the men's department at Nordstrom to a management position in the women's department of the same store, this would be considered a(n)

Accepted Answer

This is a job transfer, as Jadena is moving to a different department within the same company. A promotion would imply a higher position or salary, and an internal recruitment would refer to hiring someone from within the company for a new position. A longitudinal move would involve a progression of positions within the same department over time, and external recruitment would involve hiring someone from outside the company.

Question 14

One organization carefully observes candidates' mannerisms, another uses gut feelings, and still another compares the candidates' grade point averages when making a ____ decision.

Accepted Answer

The process being described is the decision-making process for selecting candidates, which involves observing mannerisms, using gut feelings, and comparing grade point averages. Option B refers specifically to the selection of candidates, making it the most appropriate choice. The other options, while related to the overall hiring process, do not specifically refer to the act of choosing one candidate over another.

Question 15

You were asked to write a report to management indicating the primary advantage of external recruiting. You chose to focus on external recruiting's ability to ____ as its primary advantage.

Accepted Answer

The primary advantage of external recruiting is its ability to bring in new perspectives and varied backgrounds. By bringing in new talent from different industries or regions, the organization can benefit from fresh ideas and approaches. This can lead to innovation and improved competitiveness. Additionally, it can help the organization to build a diverse workforce, which can be valuable in attracting and serving a diverse customer base.

Question 16

All of the following are sources of external recruiting except

Accepted Answer

Promotion of a current employee is not a source of external recruiting as it involves hiring someone from within the organization rather than seeking candidates from outside. B, C, D, and E are all sources of external recruiting as they involve attracting and hiring candidates who are not currently employed by the organization.

Question 17

Employment applications are used for two purposes: to familiarize interviewers with applicants' backgrounds and to

Accepted Answer

Employment applications help identify applicants who are worthy of further scrutiny by providing initial information about their qualifications and experience.

Question 18

Chandler Corporation is interested in attracting managers who can contribute new perspectives to the managerial process. Chandler should concentrate on

Accepted Answer

External recruiting is the best choice for Chandler Corporation to attract managers with new perspectives. This is because external recruiting involves recruiting candidates from outside the organization, which brings in fresh perspectives and new ideas. In contrast, internal recruiting involves promoting from within the organization, which may not necessarily bring in new perspectives. A skills inventory assesses the skills and qualifications of current employees, vestibule selection involves testing candidates in simulated work settings, and external replacement involves replacing current employees with new hires from outside the organization. While these methods may be useful in certain situations, they are not as effective as external recruiting for attracting managers with new perspectives.

Question 19

Some union agreements state that current employees must be informed of upcoming new openings. This practice is called job

Accepted Answer

Job posting is the term used when current employees are informed about new openings within the company. This is usually done through a bulletin board or an internal system. The purpose of job posting is to give existing employees a chance to apply for new positions and advance their career within the company.

Question 20

When United Parcel Service (UPS) is looking for crews to fly its giant 747 cargo aircraft, it wants to hire the very best people to whom to entrust its extremely expensive equipment. Therefore, it looks for

Accepted Answer

UPS wants to hire the best people to entrust its expensive equipment, so it needs to have a pool of many qualified applicants to choose from. Having more applicants than positions allows UPS to be selective and choose only the most qualified ones.

Quiz 9: Attracting and Retaining the Best Employees