Shane is the project manager of the organizational development team at Solid Hardwoods. Shane's team has been assigned the task of studying and evaluating Solid Hardwoods' organizational structure. Shane divided the tasks among the team members to collect preliminary information on different elements of Solid Hardwoods' structure. Meg was asked to collect information on the degree to which tasks are divided into separate jobs. Andrea was asked to collect information on formal authority relationships. Francine started looking into how many employees each manager has responsibility for, and Carol was asked to collect evidence on the degree to which rules and procedures are used to standardize behaviors at Solid Hardwoods. Shane decided to personally collect information and evidence on where exactly decisions are formally made at Solid Hardwoods. The team decided to meet with information in two weeks. On which element of organizational structure was Carol asked to collect evidence?
A) centralization
B) formalization
C) span of control
D) chain of command
E) work specialization

Question

Quizplus · Accepted Answer

The degree to which rules and procedures are used to standardize behaviors and decisions in an organization refers to formalization. It is a coordination mechanism that organizations rely on to get a standardized product or deliver a standardized service.

Shane Is the Project Manager of the Organizational Development Team