Question 1

Discuss the relationships among learning, experience, and decision making.

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Question 2

Organizations impart certain types of knowledge to employees through formal training, whereas some forms of information cannot be communicated through such training. Identify and compare the two types of knowledge these represent.

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Question 3

Applied Dynamic Systems, a large international technology provider, has just transferred Darrell to China. His supervisor has informed him that he will be involved in a knowledge transfer, which most likely means that
A) he will be working with a Chinese counterpart interested in learning about American culture.
B) Darrell will be receiving a debriefing regarding what he knows about China and the company in general.
C) someone with experience living in China will help him learn how to operate and live in his new environment.
D) Applied Dynamic Systems is engaged in a transfer of technology and other information to a Chinese corporation.
E) Chinese company officials will provide Darrell with an education regarding their country, culture, history, and customs.

Accepted Answer

In addition to traditional training experiences, companies are also heavily focused on knowledge transfer from their older, experienced workers to their younger employees. The multinational professional services firm of Ernst & Young, for example, uses "mobility experts," partners who have been overseas, to help expatriates learn how to operate and live in these new cultures.

Question 4

Compare and contrast the five schedules of reinforcement. Provide an example of each.

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Question 5

Discuss the concept of attribution, as well as faulty attribution, along with the three dimensions-consensus, distinctiveness, consistency-by which people form judgments of other people's actions. How does the level of each (low or high) lead to a judgment of external or internal causes behind another person's behavior? Give examples.

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Question 6

________ happens when the knowledge, skills, and behaviors used on the job are maintained by the learner once training ends and generalized to the workplace once the learner returns to the job.
A) Heuristics
B) Transfer of training
C) Climate of transfer
D) Communities of practice
E) Escalation of commitment

Accepted Answer

Transfer of training occurs when the knowledge, skills, and behaviors used on the job are maintained by the learner once training ends and generalized to the workplace once the learner returns to the job.

Question 7

How important is learning? Discuss the relationships among learning, job performance, and organizational commitment.

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Question 8

Transfer of training can be fostered if organizations create an environment that can support the use of new skills-that is,
A) knowledge transfer.
B) bounded rationality.
C) a climate for transfer.
D) communities of practice.
E) behavior modeling training.

Accepted Answer

Transfer of training can be fostered if organizations create a climate for transfer-an environment that can support the use of new skills.

Question 9

Nicole is spending this week working alongside Ed, a senior manager at the company. She has been instructed to follow his every move, and she soon discovers that Ed not only has years of experience but also a great deal of knowledge-so much so that, as she comes to realize over the course of the week, he does not even know how much he knows. This situation is best described as an example of
A) learning.
B) expertise.
C) tacit knowledge.
D) behavior modeling training.
E) performance-prove orientation.

Accepted Answer

Although Nicole is learning from Ed, and he clearly has both expertise and tacit knowledge, this situation is best described as an example of behavior modeling training-a formalized method of training in which employees observe and learn from employees with significant amounts of tacit knowledge.

Question 10

Discuss the steps an organization can take to foster learning. Provide an example of each.

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Question 11

Compare and contrast rational decision making and bounded rationality.

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Question 12

Identify and explain the two methods of decision making, and give examples of each.

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Question 13

What are the four contingencies of reinforcement? Explain each and provide an example.

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Question 14

Define the term heuristics, discuss the relationship between heuristics and biases, and explain at least two of the associated biases with examples. Why do people fall prey to these biases, and what is faulty about them?

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Question 15

Renee has just told her subordinates that the company is about to invest in them by making a systematic effort to facilitate the acquisition of job-related knowledge and behavior. She is referring to
A) satisficing.
B) heuristics.
C) expertise.
D) learning.
E) training.

Accepted Answer

Training represents a systematic effort by organizations to facilitate the learning of job-related knowledge and behavior.

Quiz 8: Learning and Decision Making

Discuss the relationships among learning, experience, and decision making.

Organizations impart certain types of knowledge to employees through formal training, whereas some forms of information cannot be communicated through such training. Identify and compare the two types of knowledge these represent.

Applied Dynamic Systems, a large international technology provider, has just transferred Darrell to China. His supervisor has informed him that he will be involved in a knowledge transfer, which most likely means that