Question 1

Olivia works in the main office at a public elementary school. School began last Wednesday, and by the following Tuesday morning kindergarten teachers were experiencing a difficult situation. Many of the students' parents were lingering in the classroom past the start of the school day, consequently making the emotional transition harder for their children. They are also crowding the limited physical space within the classrooms and doorways. Olivia is asked to draft a notice to be distributed to the kindergarteners' parents to try to rectify this problem.
-A simple enough task, she thinks, and she writes the notice as mentioned below. Discuss her draft and explain how you might improve it.
"Attention kindergarten parents: do not remain in your children's classrooms for too long, as this is causing problems."

Accepted Answer

The answer of Olivia works in the main office at...

Question 2

Why do you think it is important to be aware of the different types of barriers to communication?

Accepted Answer

The answer of Why do you think it is important...

Question 3

A mixed message occurs when the sender transmits a message in a language that is not spoken or understood by the receiver.

Accepted Answer

When the sender and receiver do not use a shared language, this is called a language barrier. A mixed message arises from a conflict between verbal and nonverbal communication.

Question 4

Research suggest that people in the workplace spend much less of their communication time listening than they do speaking, reading, or writing.

Accepted Answer

Research suggests more time is spent listening than on the other aspects of communication. Being a good listener is arguably even more important than being a good reader.

Question 5

Given that communication skills are so important to success in the workplace and are highly desired by employers, why do you think that so many college graduates are lacking in these skills?

Accepted Answer

The answer of Given that communication skills are so important...

Question 6

After receiving an email from your boss asking if you are free to help with a project on Saturday, you reply with an email asking how long it will take and what your role will be. Your reply is an example of feedback.

Accepted Answer

Feedback is any form of verbal or nonverbal response to a message sent from the recipient to the original sender. It may be a quick response to the request, a request for clarification, or the addition of new ideas to think about.

Question 7

Explain with example, physiological barrier, language barrier, and psychological barrier.

Accepted Answer

The answer of Explain with example, physiological barrier, language barrier,...

Question 8

Active listening is an innate skill.

Accepted Answer

Active listening is a learned skill that requires you to focus on the speaker, make sense of the information presented, and, when possible, provide feedback about the information to ensure you understand it correctly.

Question 9

Padma, an avid home cook, has no culinary training or experience in professional kitchens. After dining at her house one evening, her friend Tom is so impressed by her cooking that he gives Padma the opportunity to work in the restaurant he manages.
-Describe some of the communication challenges that Padma may face as she works in a professional kitchen for the first time.

Accepted Answer

The answer of Padma, an avid home cook, has no...

Question 10

Audience-oriented communication is all about self-expression.

Accepted Answer

Audience-oriented communication involves more than self-expression. Good business communicators understand that their messages must reach and influence their audience. Being able to reach an audience requires first being a good reader and listener so that you can understand audience concerns.

Question 11

Padma, an avid home cook, has no culinary training or experience in professional kitchens. After dining at her house one evening, her friend Tom is so impressed by her cooking that he gives Padma the opportunity to work in the restaurant he manages.
-Discuss why selection of the communication medium is so important.

Accepted Answer

The answer of Padma, an avid home cook, has no...

Question 12

Describe the "headline test" in the context of professional business communication.

Accepted Answer

The answer of Describe the "headline test" in the context...

Question 13

Kaylin graduated from college in June. For the last three years she successfully ran a small part-time business at school. Her service arranged for the delivery of personalized birthday cakes and other gifts to students in her school. Since many of these students were from different states or countries, this service provided a way for their family and friends back home to celebrate the occasion. Kaylin used social media like Facebook and Twitter to remind potential customers of upcoming birthdays and other gift-giving occasions, like holidays or campus events (care package for mid-term exams, picnic packs to celebrate the arrival of spring after a snowy winter, etc.).
Describe some of the communication issues that Kaylin might have faced while running her college business.

Accepted Answer

The answer of Kaylin graduated from college in June. For...

Question 14

You are organizing a charity event to raise funds for the renovation of the community tennis court. This event is going to include a two-day sports tournament among the high school students in your locality. This will involve communicating with students, their parents, school administrators, coaches, local businesses, and the general public.
-Discuss some of the communication tasks and challenges you will face in organizing this event.

Accepted Answer

The answer of You are organizing a charity event to...

Question 15

The context of communication influences the purpose of communication, the best medium to use to communicate the message, and how receivers interpret the message.

Accepted Answer

The context of communication influences the purpose of communication, the best medium to use to communicate the message, and how receivers interpret the message.

Question 16

You have an interview for an internship that you really want to get. Discuss the ways in which you can display professionalism in this situation.

Accepted Answer

The answer of You have an interview for an internship...

Question 17

Barriers to communication can occur at any point in the communication process.

Accepted Answer

Obstacles to communication can occur at any point in the communication process.

Question 18

Deciding how best to phrase a request to a coworker for the information that you need to create a proposal is an example of decoding the message.

Accepted Answer

When you communicate a request by putting it into words, images, or actions, you are encoding a message. When you interpret the words and actions of a message and attach meaning to them you are decoding a message.

Question 19

A communication strategy is a plan for what and how to communicate to ensure that your message achieves its purpose.

Accepted Answer

The best communicators always have a communication strategy, to make sure their messages are purposeful, audience-oriented, and in many cases, persuasive.

Question 20

As a good communicator, you need to know all technologies.

Accepted Answer

As a good communicator,you don't need to know all technologies, but you do need to think about the implications of the technology choices and use your options wisely.

Quiz 1: Becoming a Successful Business Communicator

Why do you think it is important to be aware of the different types of barriers to communication?

A mixed message occurs when the sender transmits a message in a language that is not spoken or understood by the receiver.

Research suggest that people in the workplace spend much less of their communication time listening than they do speaking, reading, or writing.

Given that communication skills are so important to success in the workplace and are highly desired by employers, why do you think that so many college graduates are lacking in these skills?

After receiving an email from your boss asking if you are free to help with a project on Saturday, you reply with an email asking how long it will take and what your role will be. Your reply is an example of feedback.

Explain with example, physiological barrier, language barrier, and psychological barrier.

Active listening is an innate skill.

Audience-oriented communication is all about self-expression.

Describe the "headline test" in the context of professional business communication.

The context of communication influences the purpose of communication, the best medium to use to communicate the message, and how receivers interpret the message.

You have an interview for an internship that you really want to get. Discuss the ways in which you can display professionalism in this situation.

Barriers to communication can occur at any point in the communication process.

Deciding how best to phrase a request to a coworker for the information that you need to create a proposal is an example of decoding the message.

A communication strategy is a plan for what and how to communicate to ensure that your message achieves its purpose.

As a good communicator, you need to know all technologies.