Nobuko is a customer service representative at Call Center Central. She thought a job answering phones all day would be easy, and at first it seemed to be. But over time, the large daily call volume and number of angry or aggressive callers made her edgy, and she found herself being short with customers for no reason. She started having muscle spasms and began to get headaches while at work. Nobuko's physical symptoms are examples of
A) poor decision-making.
B) personality quirks.
C) stress reduction.
D) stressors.
E) strains.

Question

Quizplus · Accepted Answer

The negative consequences that occur when demands tax or exceed a person's capacity or resources are called strains.

Nobuko Is a Customer Service Representative at Call Center Central